Privacy Policy

4. Privacy Policy

Nivalé (operated by Eprice Company Ltda) is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it.

4.1 Information We Collect

When you use our website or place an order, we may collect:

  • Identification information: name, email address, phone number.
  • Shipping information: delivery address, city, country, postal code.
  • Payment information: processed securely through our payment processors; we do not store full card numbers on our servers.
  • Usage data: pages visited, time on site, products viewed — collected via cookies and analytics tools.
  • Communication history: any messages you send to our support team.

4.2 How We Use Your Information

  • To process and fulfill your orders.
  • To send order confirmations and shipping notifications.
  • To respond to customer support inquiries.
  • To improve our website, products, and services.
  • To send promotional communications, if you have opted in.
  • To comply with legal obligations.

4.3 Third-Party Services

We share data with trusted third parties solely to operate our business:

  • Shopify — e-commerce platform and payment processing.
  • Shipping carriers — to fulfill deliveries.
  • Google Analytics / Meta Pixel — for website analytics and advertising performance.
  • Email marketing tools — to send transactional and promotional emails (only to opted-in customers).

We do not sell, rent, or trade your personal data with any third party for their own marketing purposes.

4.4 Cookies

Our website uses cookies to improve your browsing experience. For details, see our Cookie Policy (Section 7 of this document).

4.5 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Order data is typically retained for up to 5 years.

4.6 Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal obligations).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at support@nivaleshop.com.

4.7 Security

We use industry-standard encryption (SSL/TLS) to protect data transmitted through our website. Payment transactions are processed through PCI-DSS compliant gateways.

4.8 Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal data from children.